Delta launches Airline Blog

As I was flying this past week to South Florida, I reached into the back of the airline seat in front of me to see what the airline magazine contained.  Flying as often as I do, I look forward to the new airline mag issues each month.  Pathetic I know, but you can only read these things so many times before actually memorizing them.

(Perez Hilton mode ON) The Same Goes with Airline Movies If I see "Georgia's Rules" one more time on a Delta airplane, there might be a reason to ban me from the flight.  Forgetting the fact that it "stars" Lindsay Lohan AND Jane Fonda, I couldn't take watching it again. It's sort of like having to decide (again) whether to have the Biscoff cookies, Sun Chips, peanut butter crackers or whatever tasteless granola bar Delta has on board. These choices are simply so lousy, that frankly I'd rather pay money to get a REAL mini-meal. I had that experience on US Airways recently. (Perez Hilton mode turned OFF)

I was most interested however in the Delta SKY Magazine for October.  On page 8 was Delta's announcement of their new Blog, blog.delta.com.    This is good stuff.   Airline passengers suffer so often at the hands of a poor ATC system, overcrowding, increased fares, poor to non-existent meals, that an outlet that gives passengers a direct way to communicate with airline management about the whole cattle car experience, somehow seems to make the whole angst somehow more tolerable. 

Southwest Airlines and some others also have blogs. 

It is a great way to nip travel complaints in the bud as well as understand how difficulties influence travelers buying behavior.   Face it, folks like me who travel a lot are going to put their problems with the airlines ONLINE.  Just have a look around freightdawg.com and you'll see and read about my travel exploits.   

I welcome Delta's Blog.

I also plan to participate actively on it.   I fly Delta almost every week.  I see them at their best, and at their worst.  As a logistics professional, who also works for a cargo airline,  I know something about what makes things good or bad in reality.   I think Delta also needs to add a blog to deltacargo.com.   Delta hasn't been taken seriously by air freight forwarders in the last 3 or 4 years because of lousy service.   Now that Delta is reinvigorating itself and its cargo services as well, a blog for the cargo crowd would also be welcomed.

Delta will be in for some good feedback.  By "good" I mean positive and negative.   Both are valuable.  Much has to do with whether the airline will learn from its errors and correct issues where found.    The same goes for any business, especially those in the service business.

I will be adding blog.delta.com to the dawg blawg roll.  

One thing I did learn:  "blogosphere" in spanish is "blogosfera".   

Eric

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Comments

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[Eric]

Hi Hope. Thanks for your feedback. Please drop me an email. I have some other commentary on this for you.

Eric
ejoiner2@gmail.com

[Hope]

I import felt products from India and my factory used to send my inbond shipments on Delta. Several years ago they stopped cargo services from India so factory had to switch to British Air till DFW and then by truck to LR. Never had any problems. Recently Delta resumed cargo services from India but as lessons go, they still haven't learned anything. My inbond shipment arrived @ JFK last week. Sat there for 2 days - was loaded and unloaded and reloaded for whatever reason. Shipment finally arrived in Atlanta last Thursday and was assured it was loaded on a truck for a 15 hr trip to LR via Memphis. Friday night received call from LR Delta cargo that my shipment was not in the truck. They tried to locate it in Memphis but no luck. Called Atlanta and spent 45 mins only to be told they had no idea where my shipment was !!!! 12 cartons weighing apprx. 500 lbs and they have no idea. LOL Received a call this morning they located the shipment - it was still in Atlanta and was scheduled to leave by truck this evening for arrival on Tuesday. Told them it wss unacceptable. Talked to Lee (supervisor) and after explaing about the delays, he promised they will try to send it by plane on 7:45 pm. Then received a call that they don't have any paper work so faxed them copy of AWB. Then received another call they need IT # and JFK was not answering their phone calls. That means there is a possibility my shipment will sit in Atlanta for another day or 2 days or whenever since this is a short week. I don't think Delta even knows the meaning of service these days. I told my factory to never use them again for my inbond shipments and ask the airline to refund freight charges. Crap shit airline that deserves to go out of business.

[Jacob Morris]

Hi Eric,

Thanks for the warm welcome! We're glad to be in the blogsphere and excited to have you as a member of our online community.

Jacob Morris
Product Manager
delta.com & self-service