Jerry Hempstead of Hempstead Consulting is a great friend and former colleague of mine. After 32 years in the express and parcel business in the United States, Jerry "retired" a couple of years ago only to become one exceptionally busy guy. Jerry's expert knowledge of the parcel business has led him to some very interesting consulting engagements in China and the United States.
The article below is an Opinion/Editorial reflecting Jerry's personal insights. Jerry can be reached at gmhempstead@aol.com
Every year I read magazine and on-line articles on parcel carrier tariff and accessorial increases with great interest. These articles always contain at least some acrimony about pricing changes. Presentations by parcel consultants at conferences are usually no better.
In an unregulated market, carriers have the right to charge whatever they want as long as they don’t collude on pricing decisions or pricing strategy. The only governors on pricing are competition and market conditions.
How the Dance is Done.
Normally annual rate increases are initiated by FedEx. FedEx announces their general rate increase and rules changes for air shipments then state that their ground increase will be announced shortly. UPS usually matches the FedEx air increase and makes an announcement on the UPS general increase for ground. FedEx then matches the UPS ground increase. Historically DHL matches both increases at almost the same percentage levels. That’s how the dance is done on the carrier side.
In my years of parcel express experience, I never called on a customer that paid full tariff (book) rates. Everybody had a discount of one sort or another. Beginning in 1980 shippers could negotiate anything they wanted with the air carriers. There were so many players back then that all kinds of discounting, refunding, schemes, plans and incentives were invented.
That was then. This is Now.(2008)
Recent conjecture in the media has been that DHL may reconfigure or possibly reduce its express operation in the United States. This idea came from the extrapolated "analysis" of two analyst reports. Unfortunately neither report painted a complete picture relative to the value of DHL Express's US presence to the whole of Deutsche Post World Net.
DHL consists of many parts, most of which are profitable. Deutsche Post World Nets (DPWN)
contract logistics and freight forwarding businesses are very
profitable. DHL Express is a moneymaker outside the US. So while
some analysts get excited about the US market, DPWN is a many tentacled beast. DHL’s various business divisions are highly interlinked. Removal of DHL Express from the US market would substantially hurt the other (profitable) business units.
Relative to DHL’s US market position, consider that UPS lost money for many years in Europe and FedEx even withdrew from Europe at one point.
DHL continues to make strong service investments and alignments in the US and globally. Deutsche Posts new JV all cargo airline with Lufthansa and recent investments in Polar Air show that. DHL isn't going anywhere.
Looking at how competitive pricing is arrived at, DHL serves a substantial role in the US market as a mitigating competitive factor in containing rate increases for the parcel shipping public. Without a third player, FedEx and UPS control the game. Shippers will long for the rational rate increases of the past.
I did a lot of service analysis for shippers in 2007 that were using UPS, FedEx and DHL.
Except for December 2007, which was impacted by weather, there was little statistical difference in the delivery performance of the three carriers when you look at delivering on the correct day. The improvement of DHL’s service was also evidenced in the annual shipper survey done by Morgan Stanley and Parcel Magazine.
Your world will not end if you only support FedEx or UPS; but your discounts might end if you don’t support all three players in the US market. The shipping community needs to support all three parcel carriers in order to have the market leverage that a third viable carrier provides.
Consider the Bigger Picture: World Market Forces
Maersk recently announced a 3000 person layoff and divisional realignment globally. They are the world’s biggest shipping line. Lufthansa recently announced they will be hiring 3000 people because of the growth of international air passenger traffic. Transportation carriers follow the freight. If a shipper can't sell it, a carrier can't ship it. In weak economic times, carriers reconfigure their networks.
A Word to the Wise
In my many years in the parcel business, I’ve worked hard to get the best deal for both my customer and my company. Competition was always the driving factor that forced me to get the best deal. Removing competition from the playing field while all carriers are under pressure due to fuel costs and currency fluctuations will significantly increase rates in coming months.
Trust me. Don’t leave FedEx and UPS without a third competitor. Regardless of conjecture of market analysts, DHL is part of a much larger entity in Deutsche Post that’s simply not going to leave the US market.
Jerry
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