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« Kalitta Air Crash: Bird Strike/FOD | Main | UPS Bikes Around Hawaiian Military Bases »

December 30, 2008

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Jean Poole

Eric,

The NVOCC motto?

"We take valium so you don't have to"

Eric

To be honest, Im not that surprised myself. In the last 5 years, anybody who has tried to contact an ocean carrier customer service team has found themselves on hold for hours, or dropped.

This is why NVOCC's have done well with customers who never would have considered them in the past. Its the service aspect above all.

Ocean carriers have become like railroads. If you arent buying the whole ship or very near it, you arent going to get a lot of attention. This is especially true of carriers who grew their fleets to mega size, but have reduced their retail sales forces in exchange for forwarder/NVO support.

I remember the old days when major carriers had full retail sales teams. Those were good days.

Eric

Jean Poole

I'm rather unsurprised by this one, Dawg. EISU has not been one of my top shelf carriers. In the Q1/Q2 export explosion they fubar-ed everything I had to let them touch out of necessity.

And now at the end of Q4 and a 400,000 TEU industry layup? Forwarders and NVOs are taking back what is ours. My good-service + good-price carriers will Always get first pick. They are the carriers I am personally vested in seeing stick around.

I't kinda nice, going from begger to buyer - no more 72 hour rate turn arounds, no more arbitrarily thrice rolled cans, etc etc etc.

And if anyone reading this knows of a friendly hooongry container carrier USEC to East and/or West Africa drop an anon comment in any post on mah blawg. MAEU need not apply. Acceptance of classes 2.2, 3, 8 preferred.

Josh Gauci

This is a scary sign. From what I have seen, the international transportation market is reeling. Hopefully we will see some recovery shortly.

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