I got a nice email from American Airlines today. They wanted me to view an online video on their recent upgrades and investments in first class and business class amenities. I must say they were impressive. Too bad I don't fly first or business class.
I still travel a lot. I fly at least 5 to 6 long distance international trips a year as well. I fly American, Delta and United mostly. Here is a link to the lovely video they asked me to view. Check it out and be impressed.
Now here is what I emailed back to American Airlines Marketing team.
"This stuff for first and business class passengers is great. However, what are you doing for your economy class passengers? There are PLENTY of business travelers back there too. Companies these days are economizing and with the world economy such as it is, I no longer have the budget to buy luxury. My company wont pay for it. Doesn't mean I don't travel on 5-6 international long distance flights a year. it means I just have to sit in seat 51G to do it. Brutal on most air carriers.
Tell me how you can help ME and this investment might lead me to fly American more. "
What I suspect is that economy still looks like a cattle car.